We are thrilled to announce an exciting update to our online customer portal, My Bield: the ability for customers to apply for housing online! This new feature will officially go live on Monday 3rd February 2025, making the application process more convenient, efficient, and transparent for everyone involved.
With this enhancement, customers will be able to:
Apply for Housing Anytime, Anywhere
- Submitting a housing application will soon be as simple as logging into My Bield, filling out the required details, and submitting - all from the comfort of home or on the go.
Track Application Status in Real Time
- No more waiting for updates by letter or email. Customers will have direct access to the current status of their applications, helping them stay informed every step of the way.
Stay Connected with Us
- The portal will also offer customers a convenient way to provide updates to their applications or ask questions, ensuring they can reach out to us quickly whenever needed.
This upgrade reflects our commitment to improving the customer experience and streamlining processes for both our customers and teams.
Important Notice: Scheduled Downtime
To prepare for this exciting launch, My Bield will undergo scheduled maintenance during the week beginning Monday 27th January 27 2025. During this time:
- The portal will be temporarily unavailable for customers
- Maintenance will allow us to implement and test the new application feature to ensure a seamless experience at launch
We’ll provide a reminder closer to the downtime period and appreciate your understanding as we work to bring these enhancements to life.
Thank you for your support as we continue to innovate and improve our services. If you have any questions about the upcoming changes, please don’t hesitate to contact us on 03000 132 162.
Existing Applicants
Existing applicants will soon be able to view application information in My Bield, and take advantage of all of the features noted above.
We’re excited for this milestone and look forward to making housing applications easier than ever!