Policies & Procedures

Business Development

File Description	File	Size
Design Principles for New Homes & Remodelling		3MB
Asset Management Policy (SHR)		731KB
Energy and Environmental Policy		795KB
Strategic Asset Management Strategy		3MB

Care

File Description	File	Size
Adult Support And Child Protection December 2025		504KB
Assisting With First Aid Procedure December 2025		371KB
Duty Of Candour Policy 2025		2MB
Food Safety Procedure December 2025		386KB
Managing Restraint Policy		232KB
Medicines Management Policy & Procedures		454KB
Prevention and Management of Falls Policy		212KB
Quality Assurance Procedure December 2025		356KB
Responding to Stress Policy		223KB
Supervision Appraisal And Development December 2025		441KB

Housing

File Description	File	Size
Anti-Social Behaviour Policy		637KB
Allocations Policy (2024)		790KB
Allocations Policy (Easy to Read)		279KB
Bield's Customer Charter		587KB
CCTV Code of Practice		104KB
Charter of Rights for Service Users		76KB
Complaint Policy		447KB
Data Protection Policy		524KB
Decant Policy May 2025		331KB
Home Loss & Disturbance Policy		396KB
Housing Managed Offenders Policy		203KB
Income Management Policy (2024)		342KB
Medicines Management Policy & Procedures		454KB
Personal Mobility Vehicles (Mobility Scooters) Policy October 2025		703KB
Rent Policy Approved March 2025		319KB
Responding to Domestic Abuse (2025)		361KB
Responsible Pet Ownership Policy		409KB
Tenancy Management Policy		511KB

Governance

File Description	File	Size
Anti-Bribery Policy (2025)		377KB
Board & Committee Members Expenses Policy		364KB
Board Assurance & Risk Management Policy - November 2023		274KB
Board Recruitment & Training Policy - January 2025		648KB
Entitlement Benefits And Payments Policy - November 2023		484KB
Fraud & Theft Policy (2025)		286KB
Membership Policy - January		291KB
Modern Slavery Statement 2025		273KB
Openness & Confidentiality Policy		326KB
Succession Planning Policy		200KB
Scheme Of Delegation January 2025		383KB

HR

File Description	File	Size
Code Of Conduct for all Employees, Casual Workers & Volunteers		241KB
Disciplinary and Dismissal Procedure		251KB
Equality and Diversity Strategy		212KB
Gender Pay Gap Report 2024		245KB
Gender Pay Gap Report 2023		247KB
Gender Pay Gap Report 2022		247KB
Grading, Salaries and Increments		13KB
Grievance Procedure		179KB
Learning and Development Policy		245KB
Pensions, Life Assurance and Insurance Cover		166KB
Performance Development Framework		428KB
Performance and Development Framework Guidelines		821KB
Recruitment & Selection Policy		258KB
Whistleblowing Policy		202KB

ICT

File Description	File	Size
Freedom of Information & Environmental Information Policy (2024)		407KB
Record Management Policy		104KB

Organisational

File Description	File	Size
Board Assurance and Risk Management Policy 2023		249KB
Financial Regulations (2023)		282KB
Health & Safety Policy 2025		774KB
Procurement Policy 2023-2027		685KB
Treasury Management Policy 2022		551KB
Unacceptable Actions Policy (2024)		306KB

Property Management

File Description	File	Size
Asbestos Management Policy		688KB
Estate Management Policy		85KB
Gas Safety Policy March 2026		550KB
Medical Adaptations Policy (Stage 3 Adaptations)		167KB
Property Management Policy		438KB
Responsive Maintenance and Void Works Contracts		180KB
Water Management Policy November 2022		567KB

Shared Ownership

File Description	File	Size
Shared Ownership Policy		184KB

Easy to read and large print

File Description	File	Size
Allocations Policy (Easy to Read)		279KB
Income Management Policy (Large Print & Easy to Read)		120KB
Unacceptable Actions Policy (Easy to Read)		116KB
Rent Policy Easy To Read March 2025		120KB
Responding to Domestic Abuse (Easy to Read)		119KB
Responsible Pet Ownership Policy (July 2021) (Large Print & Easy to Read)		377KB
Decant Policy (May 2025) (Easy to Read)		177KB