Compliments and Complaints

We believe you should always expect a first-class customer service from us.

If we make a mistake, or if you're not happy with our services, we want to hear about it so we can learn what we did wrong and put it right where possible.  It's also nice to receive compliments as it helps our staff and volunteers to feel valued.  


You can submit a compliment or complaint in a number of ways including:

  • In person to any staff member
  • By calling one of our offices
  • By emailing
  • By completing and submitting one of our online forms below


We follow the Scottish Public Service Ombudsman model complaint handling procedure.


You will find a copy of our Complaints Policy below or in the Policies & Procedures section of our website.  We also have a leaflet explaining the complaints process - this is available in normal or large font.  Copies of both leaflets can be found below or in the Leaflets section of our website.



Compliments Happy Face


Complaints Sad Face


Please read our Privacy & Cookies Notice to find out how we handle your personal information when you submit a compliment or complaint to us.