We are pleased to let you know that our customer portal, My Bield, has returned to service.
Thank you for your patience while the portal has been unavailable. During this time, our software provider has completed a major system upgrade and additional testing has been carried out to ensure the portal is safe, secure and reliable before returning to service.
What does this mean for me?
If you would like to access your information online through My Bield, you will need to create a new My Bield account.
As part of the upgrade, previous My Bield registrations are no longer active, which means existing account details will not work on the new portal.
Do I need to submit a new housing application?
No. If you have already submitted a housing application, either online or by paper form, your application remains active. Your place on the waiting list has not been affected and you have not lost any rehousing opportunities while the portal has been unavailable.
The only action you need to take is to create a new My Bield account if you would like to access your application information online.
Improved security
To help keep customer information secure, the upgraded portal includes enhanced security features.
When creating a new account, you will be asked to create a password that meets the new security requirements.
Support and guidance
We have updated our website with:
- User guides
- Helpful videos and support materials
These resources will help you register for a new account and start using the portal.
To ensure customers receive the right level of support, we are taking a phased approach to the relaunch. Initially, we will contact customers who previously registered for My Bield and provide information about creating a new account. We will then gradually promote the service more widely.
Need help?
If you require assistance with your housing application or using My Bield, please call our Customer Contact Centre on 03000 132 162 or email us at customerportal@bield.co.uk.
Thank you again for your patience and understanding. We look forward to welcoming you back to My Bield.